MAINTENANCE REQUEST

You can try to unclog the toilet yourself using this simple and helpful tip from the video. If the issue still can not be resulted per the instruction video, you must contact our office and will assign one of our vendors to help you result in the issue. Do not flush feminine products or any other large items down the toilet. If a stoppage occurs because of this reason, the tenant will be charged for all costs to repair.

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90% of garbage disposals that appear not to be working just need to be reset. There is usually a red or black reset button on the garbage disposal motor underneath your sink. Just push to reset. Give it a push-start. Most garbage disposals have a hole underneath that allows you to hand-crank it free once it's been jammed. To crank it, use either an Alan wrench or a garbage disposal tool that you can pick up at most hardware stores. This should free up most non-serious jams. Remember, if you can't crew the item, your garbage disposal can't crew it either.

A GFCI (ground fault circuit interrupter) outlet is a device that adds a greater level of safety by reducing the risk of electric shock in locations such as bathrooms, kitchens, laundry rooms and outdoors. A GFCI outlet may be wired in a branch circuit, which means other outlets and electrical devices may share the same circuit and breaker (or fuse). When a properly wired GFCI trips, the other devices down the line from it will also lose power. Note that devices on the circuit that come before the GFCI are not protected and are not affected when the GFCI is tripped. If you have an outlet that doesn't work, and the breaker is not tripped, look for a GFCI outlet which may have tripped. The non-working outlet may be down line from a GFCI outlet. Note that the affected outlets may not be located near the GFCI outlet, they may be several rooms away or even on a different floor. Pressing the "Reset" will restore the circuit. If the outlet doesn't reset, whatever appliance that is causing it to trip, may still be unplugged.

Check the video for more instruction.

If your A/C stops working, especially after a quick power outage or storm, then it could well be the breaker switch, not the A/C. Please check the breaker first. See "Reset Circuit Breakers" below. If your unit is not working and you have submitted a maintenance request, please turn off the unit completely. The reason is that the majority of the time, the coils have frozen up and when the technician gets there, he won't be able to do anything until the coils thaw out. This means 2 trips for the HVAC technician and a longer wait for you.  

1. AC Drain Line Clean Out

2. How to Clean an AC Condensation Drain Line

If you have a catastrophic water leak in your house, you will need to turn the water off at the street. Time is of the essence, so learn these simple steps to quickly act to stop the leak.

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The biggest problems with tubs and showers are hair clogs. Try to clean the drain area if you see hair building up to prevent a clog. If you notice a faucet leak call immediately. If your showerhead has poor water pressure, you can unscrew it and flush it out under the sink to clean out built up sediments. Use a good shower curtain to prevent water damage around the outside of the tub. If you notice any caulking or grout that is deteriorating around the tub/shower area, please contact the office immediately, so that we can minimize water intrusion.

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When the temperature drops below freezing, there is a very real possibility of your water pipes freezing in your house, which could cause your pipes to burst and ruin your house with water when they thaw. The following tips can help you safeguard your home before,during and after a pipe freezes.

Disconnect all gardening hoses and install covers on all outside faucets. Keep your house temperature at 68 degrees or higher, even if you're leaving the house for an extended period of time. Open cabinet doors below sinks to allow heat from the home to circulate. Identify the location of the main water valve and the valve on your water heater. (Learning the location of these valves may come in handy during an emergency.) Wrap pipes nearest exterior walls and in crawl spaces with pipe

insulation or with heating tape. This can prevent freezing, especially for interior pipes that run along outside walls. Close all windows near water pipes; cover or close open-air vents.

Freezing temperatures combined with wind drafts can cause pipes to freeze more frequently.

Insulate outside walls and unheated areas of your home. If you plan to be away from home for an extended period of time, shut off water supply valve to your home.

Allow a faucet to drip slightly (lukewarm water) in order to minimize freezing. The first sign of freezing is reduced water flow from a faucet.

Check your faucets for water flow and pressure before you go to sleep and again when you wake up. Check pipes around your water meter, in unheated areas, near exterior walls and in crawl spaces. These tend to be vulnerable to freezing conditions. Identify cold air drafts coming in from a flue or chimney chase and caulk gaps that are near pipes.

If a faucet or pipe inside your house freezes, you can thaw it using a good hairdryer. (For safety purposes, avoid operating a hairdryer around standing water.) To thaw a frozen pipe, heat water on the stove, soak towels in the hot water and wrap them around cold sections of the pipes. When thawing a pipe, start thawing it nearest to the faucet. Make sure the faucet is turned on so that melted water can drip out.

Shut off water at the main valve. If the break is in a hot water pipe, the valve on top of the water heater should be closed. Call a plumber. Keep an emergency number nearby for quick access.